The problem
83%
of pharmacies say they can't answer patient calls promptly.
Community Pharmacy England, 2026 Pharmacy Pressures Survey
Hello, thank you for calling Riverside Pharmacy. I'm Ava, the pharmacy's AI assistant. This call may be recorded. How can I help you today?
Is my prescription ready?
Before I check, I just need to confirm a couple of details. What's your date of birth?
Thank you, that's all confirmed. Good news, it's ready to collect. We're open until six today.
What Ava does
The calls your team shouldn't have to take.
Ava only says what your pharmacy's own systems tell her. If she doesn't know, the team calls back. She never guesses.
Prescription status
Checks your Ready Board after confirming who's calling. Never reads out what's in the bag.
Bookings and changes
Books, moves and cancels appointments from your real availability, then texts a confirmation.
Ready-to-collect texts
Mark it Ready and the patient gets one short text with your opening hours. Fewer "is it ready?" calls.
Repeat reminders
Patients can ask for a text when their repeat is due. Their consent is kept in their own words.
Call-backs, sorted
Anything that needs a person lands on your counter tablet with the reason, urgent ones first.
Your morning brief
Calls handled, call-backs waiting, bookings today and what patients asked about. One short read.
How it works
Live in a day. No new phone system.
Ava calls you to set up
She talks you through turning on call forwarding, then rings your line to test it. Patients keep the number they know.
Busy or missed calls go to Ava
Your team still answers first. Ava only picks up when the line is busy or nobody can get to it.
Everything on the counter tablet
Call-backs, bookings and urgent alerts appear live. One tap switches Ava off, and she just takes messages.
Safety
Your pharmacist stays in charge.
Built for pharmacy from day one, with clear lines Ava never crosses.
Emergencies first
If a caller describes an emergency, Ava tells them to call 999 or 111 and alerts your pharmacist at once.
No clinical advice, ever
Symptoms, doses, side effects and medicine questions always go to your pharmacist as a call-back.
Checks who's calling
Nothing personal is shared until the caller's details are confirmed and read back.
Always honest
Ava says she's an AI assistant on every call and every text. Patient data stays in the UK.
One simple plan
£299 per month
- 800 answered calls included each month
- 25p per call after that, with an optional spending cap
- Texts, bookings, reminders and call-backs included
- Counter tablet dashboard and daily brief
- Set-up call with Ava. No new phone system.
Give your team their phone back.
Book a 15-minute call. We'll show you Ava answering your own pharmacy's questions.
Book a call